Director, KPMG Shared Services & Outsourcing Advisory; Amstelveen, Netherlands
Paul Olieman is Director, KPMG Shared Services and Outsourcing Advisory. He began his career in 1996 as an IT auditor. After a few years, Mr. Olieman started specializing in IT-outsourcing advisory and has been working in this area since. He has over 15 years of international experience in outsourcing advisory and IT performance improvement. He assisted clients in, among others, defining and assessing outsourcing strategies, business case development and assessments, supplier selections, transition assessments and management, defining and assessing contracts and service level agreements, designing and improving sourcing governance and improving sourcing relationships and deals in general.
Examples of types of assignments Mr. Olieman recently was involved in include: assessing and improving the productivity of outsourced offshore application development and maintenance; assessing a failed large HR BPO deal to derive lessons learned and improve the probability of success of future outsourcing initiatives; and quality assurance and risk management during several outsourcing projects (from the outsourcing strategy phase up until implementation).
Mr. Olieman also has hands-on experience in IT Performance Improvement, program and project management, project management offices, and IT Security & Risk management and compliance (ISO27001, Cobit, ISAE 3402).